All operatives will be shown the safe way in and out of the building.
All operatives will be shown all the fire escape routes, how to release the doors,
and the quickest way to the nearest fire escape should there be a fire or obstruction
All operatives will be shown the safe way to use portable step ladders whilst working
alone. These will only be used on the rarest of occasions and only when absolutely
All operatives will learn how to lift objects safely. Small objects only will be
All operatives will lock the doors to the building after entering. The keys will
be kept inside their tabard. Operatives are not permitted to let in any person who
is unknown to them or who they feel should not have access to the premises. Operatives
should not hesitate in making a telephone call if they are unsure and require clarity
Emergency telephone numbers should be both kept inside the operative's tabard and
also logged onto their mobile phone. Operatives should NEVER hesitate to make a call
regardless of the time of day or night.
All operatives should have a fully operational, and fully charged mobile phone on
them at all times. This mobile phone should NEVER be kept in the operatives' handbag,
locker, or car or any other place which is not immediately accessible. In the rare
event that the operatives' mobile phone is not working, the operative should not
hesitate to use the clients nearest land line telephone. The operative must be informed
that dialling 9 prior to the telephone number is essential to obtain an outside line.
The operative must never use this line for personal 'chit chat to friends.
Under Smilecleaning's rules and regulations young workers are not permitted to work
Ensure the operative is medically fit and suitable to work alone and that they do
not have any medical conditions which make it unsuitable for them to work alone (i.e.
epilepsy, asthma, or other types of fits or attacks etc.)
Training is critical where there is limited supervision. Lone workers need to be
suitably experienced in life to understand the risks and precautions fully.
Smilecleaning.com will set the limits as to what can and cannot be done whilst working
alone. Smilecleaning.com will ensure operatives are competent to deal with circumstances
which are new, unusual, or beyond the scope of training (i.e. when to stop work and
seek advice from an Area Manager, and how to handle aggression…see separate training
Smilecleaning.com ensures that operators understand the risks associated with their
work and that the necessary safety precautions are carried out. Area Managers can
provide guidelines in situations of uncertainty.